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Privacy Policy

Last updated: October 2025

Introduction

This Privacy Policy describes how Sannitree International (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://sannitree.co.za (“the Site”).

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws of South Africa.

By using our Site, you consent to the collection and use of information as described in this policy.

Personal Information We Collect

When you visit the Site, create an account, or place an order, we may collect certain personal information, including:

  • Your name, billing and shipping addresses, email address, and phone number.

  • Information about your orders, such as products purchased, payment method, and order history.

  • Technical information such as your IP address, browser type, and device information, collected automatically to improve site functionality and analytics.

We may also use cookies and similar technologies to improve your experience, operate our store, and deliver relevant advertising.

We do not store or have access to your payment card details. Payments are securely processed through PayFast.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including arranging shipping and payment.

  • Communicate with you about your orders, products, or support requests.

  • Improve our products, services, and website functionality.

  • Send marketing communications or advertisements where you have provided consent.

  • Comply with legal, tax, and regulatory obligations.

Sharing Your Personal Information

We share your information only with trusted service providers who help us operate our business:

  • PayFast for secure payment processing.

  • The Courier Guy for order delivery.

  • Service providers that assist with website analytics, advertising, and email communication.

We do not sell, rent, or trade your personal information to third parties.

Your Rights

In terms of the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Object to or restrict processing of your personal data.

  • Withdraw consent for marketing communications.

To exercise your rights or make a privacy-related enquiry, please contact us at info@sannitree.co.za.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order processing, record-keeping, and compliance with legal obligations.
You may request deletion of your account or personal data at any time, except where we are legally required to retain it.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

While we maintain secure systems and use trusted third-party processors, no online platform can guarantee absolute security. You use this Site at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.

Contact Us

For more information about our privacy practices or if you have any questions, please contact us:

Sannitree International
Email: info@sannitree.co.za
Website: https://sannitree.co.za

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

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